"Our partnership with Krisp further enhances our ability to listen and respond with empathy to the customer, even when the customer is in a busy environment. "At Startek we blend AI with live interactions to create the best possible experience for agents and customers alike," said Abhinandan Jain, Chief Digital Officer at Startek. Krisp is an AI-powered solution that provides contact center agents and customer experience teams with bi-directional background noise cancellation, voice cancellation and echo cancellation technology that detects and eliminates unwanted noise, leaving only crystal-clear HD audio during every agent-customer call. Leveraging noise and echo-canceling technology from Krisp will enable Startek to create stronger connections and further enhance the experience delivered to customers across the globe.
While digital solutions provide fast, 24/7 support, customers often prefer voice-based conversations in times of high emotional need. Startek leverages human-centric CX design to enable brands to deliver world-class experiences by blending automated and live interactions. DENVER and MUMBAI, India, Ap/PRNewswire/ - Startek® (NYSE: SRT), a global customer experience (CX) solutions provider, today announced that it has entered into a partnership with Krisp, an AI-powered noise cancellation solutions provider built to enhance the experience of customers and contact center agents by canceling background noise, resulting in clear conversations.
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